Winnov Cbox Support Plan

Winnov Cbox Support Plan
Zoom image
  • Weight
    1 lbs
  • SKU
    Winnov-Cbox-Support

Winnov provides comprehensive support services. Winnov’s Cbox Gold and Platinum Support Plans (CSP) are tailored to provide total hardware, software, and product support to ensure end users are getting the most out of their Cbox HD capture and streaming solutions.

Cbox Gold Support Plan is included with any new Cbox purchase. Coverage can be extended for year 2-3. This plan guarantees the performance of hardware and software for 12 months after delivery of Cbox. Cbox Gold Support Plan coverage includes the following benefits:
- Phone and email support during standard support hours (9AM – 5PM PST, Mon – Fri)
- Target response time: 8 business hours
- Remote troubleshooting
- Unlimited live product training sessions
- Access to major software updates, minor feature releases and the latest software patches - Cross-shipment of advanced replacement hardware within 24 hours


Cbox Platinum Support Plan guarantees the performance of hardware and software for 12 months after delivery of Cbox. Cbox Platinum Support Plan coverage includes the following benefits:

- Phone and email support during standard support hours (9AM – 5PM PST, Mon – Fri)
- Target response time: 5 business hours
- Remote troubleshooting
- Unlimited live product training sessions
- Access to major software updates, minor feature releases and the latest software patches Cross-shipment of advanced replacement hardware within 24 hours
- Enrollment into the Cbox hardware trade-up program, allowing the trade-up of existing hardware for future hardware at a 60% discount

Contact our sales team to order to extend a Gold Plan, or to upgrade your Gold Plan to a Platinum Plan. 

 

 

  • Brands
    • Brands
      Winnov
Related products
Drop items here to shop
Product has been added to your cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart
  • Drag and drop me to the cart