International Orders

General

We accept international order from over 180 countries worldwide. International shipments are subject to import fees, duties, and taxes (which are to be paid by the customer once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. The Streaming Store has no control over these charges and cannot predict what they might be. Please refer to our Shipping page for additional information.

Due to high international shipping costs, taxes, and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. You will be notified if some items on your order will be delayed. Please notify us at this time if you wish to cancel or change these items.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

 

Payment Currency

For your convenience we offer real time rate exchange currency information, to help you estimate the cost of ordering from us in your local currency. To set the store to your currency look for the country flag/currency symbol on the upper navigation, click, and select your preference. Product pages and the shopping cart will display total cost of items plus shipping in your local currency.

During checkout we will display the estimated cost in the foreign currency selected, but the actual charge will be in USD. Canadian customers will be charged in Canadian Dollars. Your credit card company may charge you a conversion fee. We do not guarantee the accuracy of any foreign currency information. All non-USD or CAD currency amounts displayed are estimates provided for general information purposes only. When ordering from outside the US/Canada the final amount shown in your cart will be in US dollars. The estimated product price will not include customs, duty fees and/or taxes. 

Any charges or refunds to your credit card will be issued in US dollars. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates. 

 

Product Ordering

Shipping international orders can be very expensive. We try to avoid wrong orders, and the cost of return merchandise. All products sold on The Streaming Store are inspected and guaranteed to work. On the product page you can find detail description, item specifications, 3rd party video overviews, product ratings, and customer reviews. We try to share with our customers all we know about products we sell in our store. Please review the product page and pay attention to computability issues, especially when purchasing capture cards and software products. Customers are responsible for product selection and compatibility with their workstation and media publishing workflow. We offer free assistance in reviewing and comparing products before you buy them. Please contact our sales team if you have any questions.

 

International Shipping

Some manufacturers restrict us from selling their products outside the United States or Canada. We will notify you if an item you wish to purchased cannot be shipped to your country of destination. IMPORTANT NOTE: cost of shipping displayed during the checkout process includes only door-to-door service. It does not include custom brokerage fees, tax and duty dues at the country of destination.