Store Policies


Read this statement carefully and print it for reference. By placing an order for rental equipment on the streaming store website you agree to our rental policy, including the rental cancellation policy. Customers purchasing equipment on the streaming store website agree to our terms & conditions. We ship rented or purchase equipment only in the United States and Canada. Confirm that you set the store currency to the correct currency in your country to avoid unnecessary exchange rate fees.  

Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. Under the Fair Credit Billing Act, your bank limits your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

Please allow an additional 10-14 business days for shipping of your merchandise if paid by check or bank transfer. To speed up payment you can ask to send us a bank draft or a wire transfer. Contact our sales department for more information. To order by check/bank draft/wire transfer, select the payment method “Purchase Order”, print the order form with your shopping cart contents from the order confirmation page and contact us to complete a credit application. You can email or fax to (888) 676-2300 attn. Sales. You can also mail your documents to our office address:

The Streaming Store
Attn. Accounting
229 Yonge Street STE 400
Toronto, Ontario M5B 1N9


Privacy Statement

The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128-bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. Read more about our privacy policy.


Evaluation Products / Demos

Do not purchase equipment for "evaluation" purposes. We will not refund products that are purchased for evaluation or trial purposes. If you want to evaluate equipment try our rental services. Government and Academic institutions can complete a purchase within 90 days. Products we don't offer for rent may be available directly from the manufacture. Contact us for more information.


Return / Refund Policy

We do not accept the return of purchased merchandise unless it is damaged or defective. Every item we sell is carefully inspected before it is shipped. If merchandise is damaged upon receipt please contact us immediately after your package arrives for a return merchandise authorization number (RMA). If you believe that merchandise is defective, contact the manufacture of technical support, using the contact support page in our store. A case number will be issued and a technician will confirm the defective part. Write down that claim number as we will need it for the RMA form. All claims for RMA MUST be made within 3 business days of receipt of order. Shipping charges will not be refunded. The customer is responsible for the shipping cost of returned items. The Streaming Store will pay the shipping cost of defective items that are replaced. Customers ordering encoding or editing software, or video capture cards must confirm that the item they purchase can fit in their workstation, and video and audio connectors match their media output and workflow. Returned products must be in absolutely new and unused condition for refund. Software that was downloaded or opened cannot be returned. Returned products must ship back to The Streaming Store within 14 business days from the day of RMA issuing. Upon receiving the products, a replacement part or credit will be issued within ten business days. We reserve the right to charge up to 25% restocking fee to returns that do not meet the above criteria.


No Return / No Refund Policy

The Streaming Store will not accept returns or requests for refund of orders with the following items: products marked as "Special Order", products marked as "Open Box", open software boxes or electronic software downloads, custom-built computers or video encoders, computers and computer software, and any item indicated on the website as non-returnable.


Shipping Information

Shipping charges are calculated in the shopping cart based on product weight and distance to destination. We ship via UPS to domestic and international destinations. We are not liable for delay in delivery caused by UPS or by bad weather. Please read the UPS Money Back Guarantee policy. Orders placed before 1 PM ET will ship the same day, except for shipments going via UPS Ground service that will ship the next business day. Delivery is not available to P.O. Boxes. An adult signature is required for all deliveries. We are not responsible for any loss, damage, or missing package(s) if you change the shipping address after your order has shipped.