Rental Policies

This policy is written to guide the relationship between you, the customer, and the Streaming Store acting as the rental company. By placing and paying for a rental order, you (the Customer) indicates that you agree to this policy. We accept payments made with credit cards (American Express, Visa, Master Card), with PayPal, or by check/bank wire (requires compliting a credit application). Please contact the Sales department for more information. 

Ordering Online
Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. Under the Fair Credit Billing Act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. We encourage you to feel comfortable using your credit card to conduct commerce on our site. Personal checks will delay your order as we must wait for your funds to clear before we release rental orders.

Privacy Statement
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. Read more about our privacy policy.

Shipping Information  
Shipping charges are calculated in the shopping cart based on product weight and distance to destination. We ship all rental orders via UPS Standard or Next Day Service. We are not liable for delay in delivery caused by UPS or by bad weather. Please read the UPS Money Back Guarantee policy. Delivery is not available to P.O. Boxes. Adult signature is required for all deliveries. Rental orders booked with 2-Way prepaid shipping will come with a prepaid envelope. Please use this prepaid printed label and attach it to the package. Drop the package in an authorized UPS store/Access point. We are not responsible for any loss, damage or missing package(s), if you change the shipping address after your order has shipped, or if you use your own returned shipping service for returned merchandise.

International Orders
We don't accept international orders for rental equipment due to legal restrictions and high shipping costs. Rental orders will ship only to customers in the United States or Canada.

Rental Availability
Rental services are offered on a "first come first served" basis. Real-time inventory view is available by selecting a rental range date and placing items in the cart. Please order rentals in advance to guarantee the booking. 

Operating Equipment/Technical Support
Customers ordering rental equipment are advised to be familiar with the equipment they rent. When rental equipment is booked for use with 3rd party equipment, customers should know how to connect all the equipment. We provide in every rental kit basic written instructions that will help you connect the device to your gear. We also offer assistance configuring the equipment via phone, or in person. Ask us about our paid support options. Please book this service early to guarantee staff availability. The Streaming Store is not liable for misuse of equipment, or inability to use the rental equipment, or to connect it to 3rd party equipment. No refunds will be issued if the customer was not able to use the rental equipment.

Rental Duration
Week: Starting from shipment time, and valid for 7 calendar days.
Cloud Service: Daily rental starts at 9 AM and ends at 9 AM the next day.

IMPORTANT: Equipment in transit counts towards the rental period. For example, we ship Monday, you get the gear Wednesday, and ship back Friday - if we get the rental back by Monday - the rental period will be 1-Week.

Technical Support
Customers booking rental equipment must have knowledge of the equipment they rent. All rental equipment is in working condition. We provide in every kit basic written instructions or links to sample videos showing how to configure the equipment. No refunds will be available if you do not know how to operate the rental equipment. If you need assistance configuring the rental equipment we offer optional paid support via phone or in person. Ask us about our paid support options. 

Booking and Payment
Place all items in the cart and complete payment. Your paid order receipt will be followed by an official booking confirmation. Payment for rental orders is due in advance before pickup or shipping of an order. Data usage fees for LTE modem rentals will be charged after the equipment returns. Deposits will be released after the equipment is returned. We only accept payment by credit card. An official government identification is required to pick up equipment.

Rental Agreement
Customers will be asked to agree and sign an electronic rental agreement. The agreement must be signed before the rental period begins. Failure to sign the rental agreement will result in order cancellation without a refund.

Rental Insurance
Customers booking rental equipment must present rental insurance (their own or insurance purchased from a 3rd party broker). When no insurance is purchased or presented by the customer, we will charge the customer credit card a deposit - the full value of the equipment rented. After equipment return and inspection, this fee will be fully refunded to the customer method of payment. The time to release the hold from a credit card varies depending on the financial institution.

Late Returns
A minimum of 24 hrs notice is required to extend your rental contract before the end of the contract. Failure to return your rental on time, without an agreed-upon extension, will result in an additional charge of additional rental fees until the equipment is returned.

Damaged Equipment
The customer is responsible for all damage to equipment from any cause whatsoever incurred while in possession of the equipment. The Streaming Store will inspect all equipment returned from Customer and will notify the Customer of any charges within 24 hours of Job End.

Loss & Unreturned Equipment
The customer is responsible for loss from any cause whatsoever incurred while in possession of equipment, including theft. Failure to return equipment per agreement terms with no communication from the Customer after 24 hours of Job End Date, will void this Agreement and equipment shall be considered stolen goods, prosecutable in accordance with the Province of Ontario law. The customer credit card on file can be charged for equipment MSRP. The customer is responsible for all costs associated with recovering missing equipment, or cost of equipment, included but not limited to cost associated with: repossession, legal fees, and collections.

Cancellation Policy
Due to the fact that all of our equipment is by reservation only, and your requested equipment is removed from our available equipment list, making it unavailable for other clients. We are forced to charge a Cancellation Fee to compensate for the time the equipment is not available, as follows:

* The day the rental begins - 100% of the total rental invoice.
* The first day of the equipment shipped is considered the date the rental begins.
* Less than 72 hours notice before the rental begins - 50% of the total rental invoice.
* More than 72 hours notice - 10% of the total rental invoice.

Refunds will be returned within 7 business days to the same payment method submitted by the customer.