Rental Policies

Payment & Ordering
By placing and paying for a rental order, you agree to this policy. Payments are accepted via credit cards (American Express, Visa, MasterCard), PayPal, or check/bank wire (requires a completed credit application). Contact Sales for more details. Orders placed online are secure, and personal checks may delay order processing due to clearance times.

Privacy & Security
We use SSL technology with 128-bit encryption to protect personal information. For fraudulent credit card use, notify your bank immediately following their rules.

Shipping
Shipping costs are calculated based on weight and distance. We ship via UPS Standard or Next Day; adult signature required. No P.O. box deliveries. Prepaid shipping labels are provided for returns when applicable. We are not liable for delays caused by UPS, weather, or address changes after shipping. International orders are not accepted.

Rental Availability
Rentals are first-come, first-served. Real-time inventory is visible when selecting rental dates. Book in advance to ensure availability.

Rental Duration

- Equipment: Weekly rentals (7 calendar days, including transit).

- Cloud Service: Daily rentals (9 AM to 9 AM). Rental periods include shipping time.

Equipment Use & Support
Customers must be familiar with rented equipment. Basic instructions are included. Optional paid support is available for setup assistance. Misuse or inability to operate equipment does not warrant refunds.

Booking & Payment
Full payment is required before pickup or shipping. Deposits and LTE data fees are processed after equipment returns. Government-issued ID is required for pickup.

Rental Agreement & Insurance
An electronic rental agreement must be signed before the rental period begins. Failure to sign cancels the order without a refund. Rental insurance is required. Without insurance, a deposit equal to the equipment value will be held and refunded upon return and inspection.

Late Returns & Damage
Late returns without prior extension incur additional fees. Customers are liable for damage, loss, or theft while the equipment is in their possession. Missing equipment may result in legal action, and recovery costs will be charged.

Cancellation Policy

- Within 72 hours of rental start: 100% fee.

- 7 days before rental starts: 50% fee.

- 8+ days before rental start: 10% fee.

Refunds are processed within seven business days. 

For questions or further details, contact our team.