Equipment Rental Policies

Rental Availability
Rental services are offered on a "first come first served" basis. Real time inventory view is available by selecting a rental range date and placing items in the cart. Please order rentals in advance to guarantee booking. Rentals are only available in Canada.

Operating Equipment
Customers ordering rental equipment are advised to be familiar with the equipment they rent. When rental equipment is booked for use with 3rd party equipment, customers should know how to connect all the equipment. We offer paid support to assist in connecting equipment. Please book this service early to guarantee staff availability. The Streaming Store is not liable for misuse of equipment, or inability to use the rental equipment, or to connect it to 3rd party equipment. No refunds will be issued if the customer was not able to use the rental equipment

Rental Duration
Day: Starting on day 1 before noon, and ends before noon of last day booked.
Weekend: Friday morning to Monday morning, billed as 3-Day rental.
Week: Starting from pick up or shipment time, and valid for 7 days.
Month: Starting from pick up or shipment time, and valid for 30 days.

IMPORTANT: Equipment in transit counts towards the rental period. For example: we ship Monday, you get the gear Wednesday, and ship back Friday - if we get the rental back by Monday - the rental period will be 1-Week.

Technical Support
Customers booking rental equipment must have knowledge of the equipment they rent. We provide in every kit basic written instructions. We offer assistance configuring the equipment via phone, or in person. Ask us about our paid support options. 

Booking and Payment
Place all items in the cart and complete payment. Your paid order receipt will be followed by an official booking confirmation. Payment for rental orders is due in advance before pickup or shipping of an order. Data usage fees for LTE modem rentals will be charged after the equipment returns. Deposits will be released after the equipment is returned. 

Rental Insurance
Customers booking rental equipment must present rental insurance (their own or purchase insurance from 3rd party broker). When no insurance is purchased or presented by the customer, Uvision will charge the customer credit card a deposit - the full value of the equipment rented. After equipment return and inspection, this fee will be fully refunded to the customer method of payment. The time to release the hold from a credit card varies depending on the financial institution.

Late Returns
A minimum of 24 hrs notice is required to extend your rental contract before the end of the contract. Failure to return your rental on time, without an agreed upon extension, will result in additional charge of additional rental fees until the equipment is returned.

Cancellation Policy
A minimum of 2-business day notice, prior to pick up or shipping time, is required if you wish to cancel your reservation. Canceled orders will incure a 10% penalty. You will be charged the full value of the rental contract if you fail to pick up equipment, refuse shipping delivery, or cancel reservations 2-business days before the rental begins.