Please Read Our Rental Policy

Rental Availability
Rental services are offered on a "first come first served" basis. A real-time inventory view is available by selecting a rental range date and placing items in the cart. Please order rentals in advance to guarantee the booking. 

Operating Equipment/Technical Support
Customers ordering rental equipment are advised to be familiar with the equipment they rent. When rental equipment is booked for use with 3rd party equipment, customers should know how to connect all the equipment. We provide in every rental kit basic written instructions that will help you connect the device to your gear. We also offer assistance configuring the equipment via phone, or in person. Ask about paid support options. Book this service early to guarantee staff availability. The Streaming Store is not liable for misuse of equipment, inability to use the rental equipment, or connecting it to 3rd party equipment. No refunds will be issued if the customer was not able to use the rental equipment.

Rental Duration
Pick up and return rentals between Monday to Friday. Need equipment on the weekend? Order a 3-Day rental.
Daily: Start at noon of day one and ends by noon of day two (Pick up only). 
3-Day: Start at noon of day one, end by noon of day three (Pick up only)
Weekly: Start on pickup or shipping date, and valid for 7 calendar days.
Equipment in transit counts towards the rental period. For example, we ship Monday, you get the gear Wednesday, and ship back Friday - if we get the rental back by Monday - the rental period will be 1 week.

Booking and Payment
Place all items in the cart and complete payment. Your paid order receipt will be followed by an official booking confirmation. Payment for rental orders is due in advance before the pickup or shipping of an order. Data usage fees for LTE modem rentals will be charged after the equipment returns. Deposits will be released after the equipment is returned. We only accept payment by credit card. An official government identification is required to pick up equipment.

Rental Agreement
Customers will be asked to agree and sign an electronic rental agreement. The agreement must be signed before the rental period begins. Failure to sign the rental agreement will result in order cancellation without a refund.

Rental Insurance
Customers booking rental equipment must present rental insurance (their own or insurance purchased from a 3rd party broker). When no insurance is purchased or presented by the customer, we will charge the customer's credit card a deposit - the full value of the equipment rented. After equipment return and inspection, this fee will be fully refunded to the customer's method of payment. The time to release the hold from a credit card varies depending on the financial institution.

Late Returns
A minimum of 24 hours' notice is required to extend your rental contract before the end of the contract. Failure to return your rental on time, without an agreed-upon extension, will result in an additional charge of additional rental fees until the equipment is returned.

Damaged Equipment
The customer is responsible for all damage to equipment from any cause whatsoever incurred while in possession of the equipment. The Streaming Store will inspect all equipment returned from the Customer and will notify the Customer of any charges within 24 hours of the Job End.

Loss & Unreturned Equipment
The customer is responsible for loss from any cause whatsoever incurred while in possession of equipment, including theft. Failure to return equipment per agreement terms with no communication from the Customer after 24 hours of the Job End Date, will void this Agreement and equipment shall be considered stolen goods, prosecutable in accordance with the Province of Ontario law. The customer credit card on file can be charged for equipment MSRP. The customer is responsible for all costs associated with recovering missing equipment, or the cost of equipment, including but not limited to costs associated with repossession, legal fees, and collections.

Cancellation Policy
Rentals are available by reservation only. When an order is placed, the equipment is removed from our store inventory, making it unavailable for other clients. Therefore, canceled rental orders have a cancellation fee:

* The day the rental begins - 100% of the total rental invoice.
* The first day of the equipment shipped is considered the date the rental begins.
* Less than 72 hours notice before the rental begins - 50% of the total rental invoice.
* More than 72 hours' notice - 10% of the total rental invoice.

Refunds will be returned within 7 business days to the same payment method submitted by the customer.